Last updated: September 2026
These terms and conditions ("Terms") govern your use of this website and your enquiries with Live-in Care London ("we", "us", "our"). By using this website or contacting us to enquire about our services, you accept these Terms. If you do not agree with them, please do not use this website or our services.
Under the Health & Social Care Act 2008, the Care Quality Commission (CQC) defines companies like Live-in Care London as an introductory agency. This means our service is to introduce and match self-employed and agency carers to clients based on their care needs, preferences, and personality, following a free assessment and matching process.
We are not, ourselves, the direct employer of every carer we introduce, nor are we a registered provider of regulated personal care in the way a domiciliary care agency is. Full details of what this means in practice, including how carers are matched and vetted, are set out on our About Us page.
When you contact us through this website or by phone, we will typically:
Specific terms relating to an individual care arrangement, including pricing and any agreement between you and your carer, will be confirmed separately and in writing before care begins.
This website and its content are provided for general information purposes about our services. We try to keep the information on this website accurate and up to date, but we make no warranty, express or implied, that the content is complete, accurate, or suitable for any particular purpose. Pricing shown on this website is indicative and starting from figures only; an accurate quote will always be confirmed directly with you.
To the fullest extent permitted by law, we exclude all liability for any loss or damage arising from your use of this website, save that nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.
This website's content, including this page, is provided for general guidance only and does not constitute legal, financial, or medical advice. It is not a substitute for professional advice specific to your circumstances, and we'd always recommend seeking independent advice (for example, from a solicitor, financial adviser, or medical professional) where appropriate.
The content on this website, including text, images, and branding, is owned by or licensed to Live-in Care London and may not be copied or reproduced without our permission, except as necessary to view the website in a standard web browser.
We aim to provide a high standard of service at all times. If you're unhappy with any aspect of our service, please contact us at care@liveincarelondon.uk or call 020 8044 8333 so we can look into it and respond.
We may update these Terms from time to time. Any changes will be posted on this page, and continued use of this website or our services after changes are posted constitutes acceptance of the updated Terms.
These Terms are governed by, and construed in accordance with, the laws of England and Wales. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms, please contact us at care@liveincarelondon.uk or call 020 8044 8333 (lines open 9am-10pm, 7 days a week).